FAQs

Here are a few answers to our most frequent questions

What is self storage?
A Self Storage is a convenient DIY storage solution offering clean, dry and secure units for homes and businesses to store whatever they need. Self Storage allows customers to have the peace of mind of a warehouse for their things but without any of the commitments and overheads. Customers can tailor the amount of self storage space they use reducing the need for large warehouses.
Do the units leak?
A No. Our units are brand new and are water-tight. Only containers that have rusty holes and have been cut open have holes where water can enter. Our units are all water tight and there can be no leaks. Some of our customers have stored water sensitive items such as rice, electronics and furniture with no problems.
What about condensation?
A If the container is kept dry inside there will be no condensation as we have ventilation in all of our units. If however somone brings a wet or waterlogged item into the unit there will be condensation issues as this water is trapped in the unit. Please ensure all your items are dry before going into storage.
Containers? Is this safe and secure?
A We understand that containers may not be your first storage option. We are going to change this! Storebox is a new and revolutionary model in UK self storage and we are pursuing a low-cost option utilising shipping containers for storage units. This reduces our build costs and therefore we can charge less and less. Additionally our automated sites are cheaper to run and we have a centralised office helping all our customers.

(Think about this – almost everything that is imported into the UK from overseas comes in via a container! Clothing, furniture, domestic goods, machine parts, medicine, toys, computers, mobiles and lots, lots more! They all start their journey to the UK in a shipping container-the perfect storage unit!)

How much Space do I need?
A Check out our helpful SIZE GUIDE to give you a better indication of your storage requirement. Storebox Self Storage is unique in that we only offer the three most popular unit sizes. The sizes we offer reflect the consistent needs of businesses and homes across the UK and are suitable for a variety of uses. We offer units in the following sizes 40sq ft., 80 sq. ft., 160 sq. ft.
How much does self storage cost?
A Depending on the size unit you take and the location of the site the cost will vary. Storebox has sites in London which will obviously be more expensive than the sites in Manchester due to our higher operating costs in London. We can guarantee however that Storebox will be cheaper than any conventional self storage operator in the UK.
Is there anything I can not store?
A Storebox allows customers to store anything that they want. There are a few exceptions to this rule and they are obvious to see why. TERMS AND CONDITIONS will show that you can not store, explosives, fire arms, compressed oils or gases, counterfeit or stolen goods, fireworks, flammable liquids and gasses or antique furs. Other than that we allow customers to store everything.
Can I swap units if my storage needs change?
A Absolutely. We understand that storage needs can change overtime and that’s why we offer flexible contracts allowing customers to grow or shrink their storage requirements as necessary. Just give us a call and we will help you into a new unit.
How is Storebox unique?
A Using self storage is easier with Storebox. We allow customers to book and pay over the phone, drive right up to their units and load and unload at anytime that is convenient for them. We offer exceptional security and accessibility on our sites which some companies just do not do. Our no-frills model allows us to focus on customer service and keeping costs as low as possible. Please check out our HOW IT WORKS video to see our customer experience in action!
What discounts are there for longer term customers?
A For customers willing to prepay for 12, 26 and 52 weeks we offer discounts of 5%, 10% and 15% respectively.
What about insurance?
A Storebox requires that you have insurance for all the items you store with us. We can provide insurance cover for as little as £0.88 per week.
How secure is it?
A Storebox sites all are equipped with PIN-code gated access, lighting, CCTV and steel fencing where required. Our central office monitors all CCTV and is only a phone call away if anything should happen on the site. Additionally we provide customers with two state of the art stainless steel padlocks to secure the units.
What are your opening hours?
A Most Storebox sites are accessible by customers 24/7. If a site is not accessible 24/7 it will be highlighted. Our office is contactable by phone and is available from 9am-6pm (Mon-Fri) and closed Sat-Sun.
How do I pay for storage?
A When you book a unit over the phone or online Storebox will send you a secure payment link via email or take a payment over the phone. This payment will secure your unit for the first four weeks. Subsequent payments will be taken automatically every four weeks from the card you nominated.
What if I want to move out early?
A Storebox requires that you proved at least 14 days notice before you move out. Please note that Croydon needs a 28 day notice period.
What is your minimum hire period?
A The minimum hire period is 14 days, and 28 days for Croydon.
How long can I hire a unit for?
A Customers can prepay up to 52 weeks however some Storebox customers have been renting units since the first month we opened in Feb 2011. You can rent a storage unit for as long as you like!
SmallMediumLarge
Small

Small

5ft (1.52m) x 8ft (2,4m) = 40 sq. ft. (3.72 m2)

What’s Suitable?

Contents of a small garden shed
Contents of a spare room
Transit van load


Note: Images are for illustrative purposes only. Exact dimensions may vary. Please contact us for details.

Medium

Medium

8ft (2.45m) x 10ft (3.05m) = 80 sq. ft (7.4m2)

What’s Suitable?

Contents of an average one bedroom house
Three Transit van loads


Note: Images are for illustrative purposes only. Exact dimensions may vary. Please contact us for details.

Large

Large

8ft (2.45m) x 20ft (6.1m) = 160 sq ft (14.8m2)

What’s Suitable?

Contents of a four bedroom house
Six Transit van loads


Note: Images are for illustrative purposes only. Exact dimensions may vary. Please contact us for details.