FAQs

You can! Here at Storebox we're all about transparency and making storing as easy as possible. You’ll be able to view all our locations and choose which is best for you. From there, you can select the size you need and get to the prices and discounts we are offering. 

If you prefer to talk to our team, call us!

Once you have completed your booking, we will send you an email and text with a link to check in online.

The information we will need is:

• Full Name
• Email Address
• Address
• Maximum Replacement Value of Stored Goods
• Photo Identification

We will also ask you to agree to our Terms and Conditions. 

We offer monthly billing here at Storebox, even if you have committed to long-term storage. You’ll also receive an invoice monthly before the payment is due. If you are set up on our automated payment system, you don’t need to worry about remembering to pay as it will be processed automatically.

If you prepay for 6  months or 12 months, your invoice will be processed in line with this.

For more information call us, or email us.

The StoreProtect charges will be based on the size of your unit and the maximum replacement value for your goods in storage. You can select the value of StoreProtect for your unit when you book online or over the phone.

When choosing StoreProtect, you must declare the maximum replacement value for your goods as new. Under our Terms & Conditions, we will repair or replace your goods as new, so the value declared should be calculated with this in mind. You will then choose the appropriate value of StoreProtect to ensure that your goods are suitably protected in the event of loss or damage.

If the value of your stored goods changes during the time you are storing with us (increases or decreases) we ask that you update us on any changes via the StoreProtect Declaration Form or by email. This will then be updated on your account. If you change the value of StoreProtect, the charges will be amended accordingly, and you will be notified of the change. You can also see these changes on your invoice. 

If you are storing goods with a maximum replacement value exceeding £25,000, please get in touch with us for a bespoke quote for StoreProtect.  
 

Sure! Our friendly customer services team are here if you would rather book over the phone and to answer any questions you may have.

Call us.

Our booking line is open Mon-Fri, 08:30am – 05:30pm and Sat, 10:00 am – 04:00 pm. If you have booking enquiries outside these hours, please use our online booking or email.

Our office is open Monday – Friday between 08:30am – 05:30pm and Saturday 10:00am – 04:00pm. You can contact the team via phone or email.

If you need any urgent assistance outside of these hours, we’ll still be here to help on the phone.

Storebox has very few limitations on what you can’t store. However, for security reasons, there are some limitations and exceptions. Please refer to our terms and conditions for a full list of items you are not allowed to store and items that are excluded under StoreProtect. 

• Food or perishable goods
• Birds, fish, animals or any other living creatures
• Combustible or flammable substances
• Compressed gases
• Firearms, explosives, weapons or ammunition
• Chemicals, asbestos or other potentially hazardous substances
• Counterfeit or stolen goods
• All motor vehicles unless there is prior written approval from Storebox – motorbikes, moped and quads are not permitted in any case
• Large quantities of tyres and or mattresses
• Vapes and e-cigarettes
• Flammable solids which include but not limited to e-scooters, e-bikes and lithium-ion batteries of any size or rating

If you are unsure and need clarification, please call one of our storage experts who will be happy to help you.

All of our facilities have 24/7 monitored CCTV. Some of our cameras have speakers if the security team feels they need to speak to someone on site. The sites are also secured with an electronic gate and flood lights to make it easier to see if attending after dark.