Security is our biggest priority at Storebox, which we’re sure you’ll be glad to hear if you’ve decided to turn to us for self storage solutions. For this reason, accessing your self storage unit might be a little complicated the first time, but we’re sure you’ll soon get the hang of it!
In your welcome pack, you will receive the following:
- PDF document outlining the steps to access your specific self storage unit
- Your self storage unit number
- The gate phone number for your self storage facility
- Your padlock combination number
We recommend making this information available when you visit the site rather than relying on your phone’s internet connection.
You will also need access to the mobile phone you registered with us to be able to open the gates. You will be required to make an outgoing call, so even though it won’t cost you anything, you will need credit or minutes to make this call.
Once you have identified your storage unit, it’s time to unlock the combination padlock. Line up your combination number on the wheel and then squeeze the top and bottom pieces together to release. You should keep this lock inside your storage unit until you vacate. Locking your self storage unit with this lock will void any insurance cover you have taken with us.
Many people find shipping containers difficult to open the first time, but you will quickly get the hang of it. The most important thing to remember is to open the right-hand door first if you have a double-door unit.
How to open a shipping container:
- Move the two swivel parts of the handles to an ‘up’ position.
- Lift the two handles up and pull them towards you to open the door fully.
- Repeat with the left-hand door.
Inside, you will find a padlock with two keys. When you have finished storing your possessions, take the lock with the two keys out with you. Close the shipping container doors by reversing the process above and closing the left-hand door first.
Make sure the metal bars at the bottom are lined up, then with the keys inserted in the Cisa padlock, slide the lock under the lock box and secure the unit by pushing the pin up and through the hole. Remove the keys and keep them safe. Failure to properly lock your storage facility will void your insurance with us, so we ask that you double-check your unit is secured.
If you decide you no longer need your self storage unit, we require 7-days notice. Simply clear your unit and then place the Cisa lock inside the unit and lock it with the combination padlock.
Do you have any questions about self storage units in Manchester, Stoke-On-Trent, Cambridge, Brent Cross, Hornsey or London City Airport? Let us know in the comments, or get in touch on Twitter.