Here are a few answers to the most frequently asked questions.
Think about this – almost everything that’s imported into the UK from overseas comes in via a shipping container! Clothing, furniture, domestic goods, machine parts, medicine, toys, computers, mobile phones – all start their journey to the UK in a shipping container.
If the container is kept dry inside there will be no condensation as we have ventilation in all our units. If, however someone brings wet or waterlogged items into the unit this will cause condensation issues as this water is trapped in the unit. Therefore, please ensure all your items such as washing machines and fridges/freezers are completely dry before placing them into storage.
AWe take the security of your items and our sites very seriously and so in addition to the automatic gates and 24-hour CCTV, we provide you with a high security steel padlock which is designed to fit tightly under the steel lock box on the units. Using the padlock provided is a condition of using our storage, however there is also space for you to add your own security padlock in addition to the one provided on the arms of the unit door if you so wish. We take a refundable padlock deposit of £40 for the padlock provided. Once you have vacated your unit we will complete a unit check and if all padlocks and keys have been returned, we will refund this deposit back to you.
When you book a unit online you can pay via our secure payment page. Alternatively, you can call and speak with one of our storage experts who can take a payment over the phone. This payment will secure your unit for the first four weeks (unless you have selected an introductory offer in which case your first payment will cover the first 8 weeks). We then invoice every 28 days (4 weeks) in advance and your invoice will be emailed to you in advance of the due date. Payments will then be taken automatically every 28 days (4 weeks) from the card nominated on your first payment.
Absolutely, we understand that storage needs can change over time and that’s why we offer flexible contracts allowing customers to grow or shrink their storage requirements as necessary. A phone call or email is all that’s required to enable a transfer. The office opening hours are Monday-Friday 9am-6pm, Saturday 10am-4pm, closed Sunday. Out of office hours we have an emergency call facility. Access times for the individual sites can be found under the ‘site information’ tab.
How it Works
Risk free booking
Lowest price guarantee
Safe online booking
Great storage locations
Store for days, weeks or years
Discounts for longer periods